Privacy Policy

1. Data Controller

The data controller responsible for your personal data collected through esimonlinme.online is:

• GlobalSIM Advisory
• Location: Singapore (Online Service)
• Email: [email protected]

We are dedicated to handling your personal data with care and in compliance with applicable data protection laws. Our operations are primarily online, serving a global clientele seeking expert eSIM guidance.

2. What Data We Collect

We collect very limited personal data, primarily when you choose to communicate with us. The types of data we collect include:

• Contact Form Inputs: When you use our contact form on esimonlinme.online, we collect the information you voluntarily provide, which typically includes:
  • Your Name
  • Your Email Address
  • Your Message content
• Email Communications: If you contact us directly via email (e.g., [email protected]), we will process your email address and any information contained within your email.

We do not collect sensitive personal data such as health information, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation. Our services are focused on providing eSIM guidance, and such data is not relevant to our operations. We do not engage in profiling or automated decision-making based on your personal data.

3. Cookies and Local Storage

Our use of cookies and local storage is minimal and strictly for functional purposes.

• Cookie Consent: We use a single, essential cookie (or local storage item) to record your consent preferences regarding the use of cookies on our website. This ensures that we remember your choice and do not repeatedly ask for consent on subsequent visits. This item typically stores a simple "true" or "false" value for your consent status.
• No Tracking Cookies: We explicitly do not use any cookies or local storage for tracking your browsing activity across our website or third-party websites.
• No Analytics Cookies: We do not employ any analytics cookies (e.g., Google Analytics, Matomo, etc.) to gather data about your interactions with esimonlinme.online.
• No Advertising Pixels: Our website does not utilize advertising pixels or similar technologies for targeted advertising or remarketing purposes.

Our approach is designed to respect your privacy by limiting data collection to what is absolutely necessary for the website's basic operation and your direct communication with us.

4. Legal Basis for Processing

We only process your personal data where we have a valid legal basis to do so. For the limited data we collect, our legal bases are:

• Legitimate Interests: We process your name, email, and message content when you use our contact form or email us, based on our legitimate interest to respond to your inquiries, provide customer support, and improve our services. We ensure that these interests do not override your fundamental rights and freedoms.
• Consent: In the rare instances where we might request your explicit consent for a specific processing activity, we will clearly state the purpose and you will have the right to withdraw your consent at any time. For example, your consent for the cookie preference is based on this.
• Compliance with Legal Obligations: In certain situations, we may need to process your data to comply with legal obligations, such as responding to lawful requests from public authorities.

We do not engage in processing activities that fall outside these legal bases. Our commitment is to transparency and accountability in how we handle your data.

5. Data Sharing and Disclosure

We value your privacy and do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing or other unrelated purposes.

• No Third-Party Analytics: As previously stated, we do not use third-party analytics services, meaning your data is not shared with such providers.
• No Advertising Partners: We do not partner with advertising networks, and therefore, your data is not shared for advertising purposes.
• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website or conducting our business, such as web hosting providers or email service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. They are not permitted to use your information for their own purposes.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Any sharing of your data is done with strict safeguards and only when necessary for the operation of our legitimate business activities, always prioritizing your privacy.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact Inquiries: Information submitted through our contact form or direct email inquiries (e.g., to [email protected]) will be retained for a maximum period of up to 12 months from the date of the last interaction. This allows us to handle follow-up questions, address ongoing support needs, and maintain a record of our communication for quality assurance.
• Cookie Consent: Your cookie consent preference is stored for a period that aligns with typical browser session durations or until you clear your browser's local storage/cookies.

After the retention period expires, your personal data will be securely deleted or anonymized. We periodically review our data retention practices to ensure compliance and minimize the amount of data we hold.

7. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

8. Right to Complain to a Supervisory Authority

Should you be unsatisfied with our response to your privacy concerns, or if you believe that we have not handled your data in accordance with applicable data protection laws, you have the right to lodge a complaint with a supervisory authority.

For individuals in the European Economic Area (EEA) and the UK, you can contact the data protection authority in your country of residence. For example, in Singapore, you can contact the Personal Data Protection Commission (PDPC).

We encourage you to contact us first at [email protected] so we can address your concerns directly and endeavor to resolve any issues you may have.

9. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Significant changes will be communicated through a prominent notice on our website or by direct communication if we hold your contact details for such notifications.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please do not hesitate to contact us:

• Email: [email protected]
• Website: esimonlinme.online
• Address: GlobalSIM Advisory, Singapore (Online Service)

Your privacy is important to us, and we are committed to addressing your inquiries promptly and transparently.